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Product Inspection

This service involves garment inspection and assessment of damage and/or repairs needed. The service is available only for garments for the Dainese collection starting from 2010.
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  • Detail
    This service involves garment inspection and assessment of damage and/or repairs needed. The cost of the service includes the contribution for return shipping expenses, inspection and assessment of repairs needed. Dainese reserves the right to check the overall condition of the garment returned, rejecting any repairs when it is not technically possible to proceed; or in the case of garments that are too old (garments from Dainese Collections before 2010); or in cases where the safety of the garment has been compromised by use over time and any damage present, so that repair will not allow safety to be restored. Should repair be technically possible, Dainese will propose the repair and a detailed estimate for approval. The garment will be repaired only after the payment reception.



    HOW DOES IT WORK?: Once Dainese has seen the Product Inspection request via order on our dainese.com website, the Dainese Consumer Care Team will contact you and provide you with a label for a courier in order to send the garment to the Dainese After Sales center in Italy. TIMING: On average, Dainese will take between 10 days and two weeks to send the garment back to you. It may take longer in specific periods of the year.

    IMPORTANT NOTES: The Product Inspection service is not available for D-air® products that haven't deployed.

    Raw materials (leather or textile) used for the repair may have a different tone/shade from the original.

    Garments returned must be completely clean. Otherwise, in order to proceed with the repair, Dainese will indicate that the Full Cleaning Service is required and make a charge for these service costs in addition to the selected service.

    Should more than one repair service be purchased for the same garment, there will in any case be no refund of the charge for shipping expenses.

    Dainese will indicate any states/conditions that may make processing the garment difficult and/or risky and/or incomplete. Dainese do not accept garments that have been altered/changed by third parties without authorization by Dainese. Dainese reserves the right to reject or return unrenewed garments sent in critical hygiene conditions, in particular with mold, bloodstains or residual dirt that has thoroughly penetrated the leather and stitching. The Service is only offered for all-leather items, not mixed fabrics (no leather/fabric, no split leather inserts). Dainese do not accept garments that have been altered/changed. Any such changes made by third parties without authorization by Dainese will be considered as tampering and will void the warranty for the product and all of its components. Any restoration/repair may involve the replacement of whole sections of the product to restore it to its initial configuration. This assessment is entrusted solely to Dainese, which will establish how to proceed or may also reject the request for assistance of any kind should the current condition of the garment not permit. In case the damage on the garment is too extended, making the repair not possible or too expensive, Dainese reserves the right to not proceed with the the rapair and send back the garment to the customer. No refund will be processed.

    Please contact our Consumer Care Team for more information.

    In media, il capo verrà re-inviato al cliente entro 2 settimane lavorative, salvo picchi stagionali o in prossimità di chiusure programmate, nel qual caso i tempi di gestione potranno essere più lunghi. Ma, se il capo, oltre al servizio di Sostituzione placche spalla termoformata coppia, necessita di altri interventi, i tempi complessivi potrebbero aumentare.

    NOTE IMPORTANTI:

    Questo Servizio non è acquistabile per prodotti D-air® che non hanno avuto l’attivazione del sacco.

    Le materie prime (pelle e tessuto) impiegate nelle riparazioni possono avere tonalità diversa rispetto agli originali.

    I capi resi devono essere perfettamente puliti, diversamente Dainese indicherà come necessario - al fine di procedere con la riparazione - il Servizio ""Rigenera il tuo capo"" addebitando i relativi costi del servizio in aggiunta al servizio selezionato.
    Dainese segnalerà in fase di ispezione del capo eventuali stati/condizioni che possano rendere difficoltosa e/o rischiosa e/o parziale la lavorazione del capo.
    Dainese non accetta capi che siano stati manomessi e/o riparati e/o modificati da parti terze.
    Nel caso in cui venissero acquistati più di un servizio di riparazione per lo stesso capo, non saranno comunque effettuati rimborsi sul contributo delle spese di spedizione.
    Solo dopo la ricezione del capo i nostri tecnici saranno in grado di determinare l’effettiva fattibilità del servizio richiesto. Se il capo risultasse essere troppo danneggiato e quindi non riparabile, Dainese si riserva di non eseguire la riparazione richiesta e restituire il capo al cliente. Verrà emesso un rimborso parziale in quanto Dainese si tratterà il contributo per le spese di spedizione.
    Contatta il nostro Consumer Care team per qualsiasi informazione.
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  • What items can I purchase online from your website?

    Any of the items that are available at the time of purchase.

    For some items, not available at the time of purchase, it will be possible to select the Notify Me option. By entering your e-mail address, you will receive a notification as soon as the item will be available again.

  • I have ordered an item from your website. When will it be sent?

    Orders are processed from Monday to Friday within 2 working days from the payment reception.

    Orders received over the weekend or on public holidays* will be processed the next working day.

    (*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)

    Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

  • Which courier will deliver my order?
    Shipments leaving Italy for worldwide delivery will be sent via DHL or UPS.
  • Where is the tracking number of my order?
    When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your ACCOUNT area or in the ORDERS & RETURNS area so that you can monitor the progress of your delivery at any time on the courier's site.
  • Can I cancel an order?
    No, it's not possible to cancel or amend an order which has already been confirmed, since the processing of an order is automatic. It will be necessary to wait for the delivery of the goods and proceed with a return.
  • I have received a discount coupon to use on your website. How do I use it?
    Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on SUBMIT button and the cart will be automatically updated with the discounted price.
  • Do you ship overseas?
    Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
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